For Adrian Taylor, convenience and dependability are priorities in a phone system.
They are exactly what he and the rest of the staff of the Gainesville Area Chamber of Commerce get from Cox Business.
The convenience includes email notification of voicemails.
“The email has a .wav file that I listen to, and I can file the email in a directory,” Taylor said.
When Taylor makes a call from his cellphone, his office number shows up on the recipient’s phone.
“People identify me with one phone number without ever knowing the difference,” said Taylor, the chamber’s vice president of chamber development and operations.
Cox Business’ IP Centrex with Unified Communications, which is cloud-based, is highly dependable, Taylor said.
“There’s no downtime when updates are made,” he said.
Taylor previously served as a corporate trainer for Avaya, which was formerly part of AT&T, so he watched the transition to the chamber’s new system from an informed position.
“Cox Business made the cutover exceptionally easy,” he said. “They were superior in assessing our present and future needs, and they made the change without the public experiencing any difference.”
Taylor is impressed by Cox Business’ training on the new system.
“The initial training was exhaustive, and continual training is available,” he said.
Cox Business calls its approach “unified communications” because it brings together all forms of communication, including office phones, cellphones, email and text messaging, said Harbin Bolton, Cox Business VP of FL/GA serviceable markets.
Users control the system through an app on their computers, tablets or cellphones.
“It just takes one click to transfer calls from one device to another,” he said.
The Cox Business’ approach has additional benefits, Bolton said. He starts with predictability, in both service and costs.
“There’s no finger-pointing, since we have a turnkey approach,” Bolton said. “We provide everything, from the fiber to telephones.”
Businesses can maintain their phones, even if a fire or storm shuts down a site.
Costs are predictable. Unlike the days when businesses had to invest tens of thousands of dollars in PBX systems, the Cox Business phone system has no upfront costs.
“Your system can grow with your business,” Bolton said.
“Our software is constantly updated, and we provide you with the latest phones,” he said. “Your phone never becomes obsolete.”
Using Cox Business makes sense since the company also provides other services, including high-speed Internet and data networks, Bolton said.
Invested in Community
Cox Business has a strong commitment to the community.
“The employees who sell and service our system live here in the community,” Bolton said. “Our local technicians provide around-the-clock, 24 hours a day, seven days a week support to our customers.”
Cox Business’ employees contribute to
“We’re involved in local organizations such as the Boys and Girls Club and the chamber of commerce,” Bolton said.
Cox Business is part of Cox Enterprises, a family-owned communications, media and automotive services company. Its holdings include the Atlanta Journal-Constitution, Autotrader and Kelley Blue Book.
Cox Business invests heavily in upgrading its network, and it also contributes heavily to charities, including efforts to bridge the digital divide. It has received many service awards from J.D. Power and Associates.
“Innovation and leadership are in our DNA,” Bolton said.
For more information call 877-404-2502, or visit coxbusiness.com.